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Red Lobster Is Hemorrhaging Millions Because of Endless Shrimp | WSJ What Went Wrong

The Nugget

  • Red Lobster faced financial troubles due to the popularity of its Endless Shrimp deal, leading to millions in losses and a decrease in rankings among US restaurant chains.

Make it stick

  • 🦐 Endless Shrimp Deal: A popular but unprofitable menu offering that drove foot traffic.
  • 🦞 Price Impact: The $20 price point was a key factor in Red Lobster's financial losses.
  • 🍤 Ownership Changes: Thai Union Group took over Red Lobster but faced challenges turning the company around.
  • 📉 Financial Struggles: Labor shortages, inflation, and rising interest rates contributed to Red Lobster's financial woes.

Key insights

The Rise and Fall of Red Lobster

  • Red Lobster was a seafood innovator, known for its affordable but quality casual dining experience.
  • Endless Shrimp became a customer favorite, but the expensive nature of seafood impacted the company's profits.
  • Despite initial success, broader economic factors like labor shortages and inflation contributed to Red Lobster's decline.

Ownership Changes and Financial Challenges

  • Thai Union Group took majority ownership of Red Lobster in hopes of boosting its profile but faced difficulties.
  • Rising labor costs and interest rates, coupled with the unprofitable $20 Endless Shrimp deal, led to significant financial losses for Red Lobster.
  • The company's rankings among US restaurant chains dropped, signaling its struggle in the competitive market.

Impact of Endless Shrimp Deal

  • The $20 Endless Shrimp deal attracted more foot traffic but was unexpectedly popular, leading to increased losses for Red Lobster.
  • Despite efforts to drive sales, such as raising the price of the deal to $25, the company still faced challenges in regaining its financial stability.

Key quotes

  • "Red Lobster needed a hit. In June 2023, the company took a big swing."
  • "For the third quarter, the company reported an $11 million operating loss."
  • "Red Lobster ranks just 41st on the list of the biggest US restaurant chains."
  • "CEO of Thai Union also said he never wanted to eat lobster again."
  • "For the time being, Red Lobster is still offering its endless shrimp deal, but it's bumped up the price to $25."
This summary contains AI-generated information and may have important inaccuracies or omissions.